Fast help, safe answers, 24/7

Live chat is the fastest way to get help. It connects you to 1win live support in real time.

How to start

• On website: tap the chat bubble in the lower-right corner, then enter your name and email.
• In the app: open Menu > Help > Chat.
• If chat is not loading, refresh the page or update the app.

Best use cases

• Login issues, KYC questions, or account locks.
• Deposit not credited or withdrawal status.
• Bonus terms, wagering, or promo code help.
• Game glitches, crashes, or support game availability.

Contact details and hours

• Access chat only from the official website or app.
• 24/7 availability.
• Languages: English and Hindi.

What to expect

• First reply in 1–3 minutes.
• Most questions resolved in chat. Complex cases may move to email.

Tips for faster answers

• State the issue in one line first. Example: Deposit pending, UPI, 2 hours.
• Share screenshots of errors or receipts.
• Add key info: username, transaction ID, time, amount, device.
• Keep the chat open until the agent confirms a fix.
• Never share your password or full card number.

Email support is best for complex issues or when you need a written record.

How to send an email

• Use the support email shown in Menu > Help > Contact on the website or app.
• Include a clear subject. Examples: Login issue, KYC verification, Deposit pending, Game error.
• In the message, add your username, mobile number, and a short summary. Attach screenshots or PDFs if needed.

Best use cases

• KYC document review or account verification.
• Payment disputes, chargebacks, or bank confirmations.
• Formal complaints or requests for statements.
• Technical logs for crashes or app bugs.

Contact details and hours

• Use only the verified support email shown inside your account.
• 24/7 intake. Replies are sent during all days.

What to expect

• First response in 2–12 hours for most questions.
• Complex reviews, such as KYC or payment traces, can take 24–48 hours.

Tips for faster replies

• One issue per email.
• Use a short subject line and include your country.
• Attach error screenshots and payment proof in one email.
• Reply in the same thread to keep history.

Phone support is limited in India. There is no public helpline number 24/7.

How it works

• Request a callback through live chat if a phone call is needed.
• An agent may schedule a call after verifying your account.

Best use cases

• Urgent payment confirmation.
• Sensitive KYC questions where a call helps.
• Guidance for account recovery.

Contact details and hours

• No free number or public support number is provided.
• Callback hours vary by queue and agent availability.

What to expect

• Wait times for callbacks depend on demand.
• Many issues are still solved faster by chat.

Tips for quicker phone help

• Keep your username, registered email, and last login time ready.
• Share a safe time window and current phone number in chat.
• Avoid third-party numbers posted on social media.

Messaging can be convenient, but use only verified links from the website or app to reach the 1win support team.

Available platforms

• WhatsApp and Telegram for quick questions.
• Facebook Messenger and X for general updates.
• For account-specific help, chat or email is recommended.

Best use cases

• Simple questions, site status, or how to find a feature.
• Getting a link to the latest app version.
• Confirming a promotion or rules.

Contact details and hours

• Open Menu > Help > Contact to see verified handles.
• Avoid searching for pages by name to prevent scams.
• Typical replies in 15–60 minutes, depending on channel and queue.
• Do not send documents unless the channel is verified.

Tips for safe messaging

• Ask to move to chat or email for account checks.
• Never share passwords or full card details.
• Verify the profile badge and link from the website before you contact any page.

Use technical support when there are errors signing in, payment failures, or game crashes. The team can review logs and provide a fix.

How to get technical support

• Start in live chat and choose Technical support as the topic.
• Or send an email using the verified address shown in your account and select the Technical category if available.

Issues handled

• Login problems, 2FA, or account lockouts.
• Deposit not credited, UPI or card errors, withdrawal delays.
• Game malfunctions, lag, or stuck rounds.
• App install issues, update loops, or device compatibility.

Contact details and hours

• 24/7 intake by chat and email.
• Priority triage for outages or widespread incidents.

What to expect

• First triage in 5–15 minutes by chat.
• Resolution times vary from immediate fixes to 24–72 hours for complex investigations.

Tips to speed up a fix

• Share device model, OS version, app version, and network type.
• Include time, amount, and transaction ID for payments.
• Attach screenshots, error codes, or short screen recordings.
• Describe steps to reproduce the issue.

Priority support is available for high-tier players. It reduces wait times and adds a dedicated contact channel.

Access and eligibility

• Check Menu > Loyalty or ask in chat if your account has VIP status.
• Priority may be based on recent activity and account history.

How to use priority support

• Open chat and identify yourself as VIP to enter the priority queue.
• A dedicated manager may be reachable by a private email or messaging handle shown in your account.

What gets priority

• High-value payment reviews.
• KYC escalations.
• Time-sensitive tournament or promo issues.

Response times

• Chat replies in 1–2 minutes on average.
• Email replies in a few hours, based on case complexity.

Tips to get the most value

• Keep your contact details and documents up to date.
• Use one channel per issue to avoid delays.
• Ask your manager how to join events or get account reviews sooner.

Safety and privacy reminders

• Contact support only through links inside the website or app.
• Do not share your password, 2FA codes, or full card numbers.
• Share only the last four digits of a card if asked.
• If you suspect a fake contact, report it in live chat immediately.