Using 1win services in India: legal overview

By accessing or using the services, you enter into a binding user agreement. Please read this section carefully, as it sets out your rights and duties.

• Acceptance of terms:
  • Your registration, login, or continued use of the account constitutes acceptance of these terms and any policy incorporated by reference, including betting rules, payment rules, the privacy policy, and responsible gambling guidance.
  • We may update the terms to reflect legal, regulatory, or operational changes. Material updates take effect upon posting. You should read the latest version before any new bet.
• Eligibility and registration:
  • You must be at least 18 years old and legally permitted to use betting services in your place of residence in India.
  • You are responsible for ensuring that betting is allowed under the laws of your state or union territory.
  • Only one account per person is permitted. Shared, corporate, or proxy accounts are not allowed.
  • You must provide accurate information during registration and keep it current. Identity checks may require government-issued ID, PAN, and proof of address.
• Proper use of services:
  • You agree not to interfere with the platform, manipulate odds, use automated tools to place bets, or engage in fraudulent activity.
  • You must not upload or transmit unlawful content, attempt unauthorised access, or harm the integrity of any event or market.
• Content and intellectual property:
  • All site content, data feeds, odds, software, and trademarks are protected. You receive a limited licence to use the services for personal betting purposes. Copying, redistribution, scraping, or commercial use is prohibited.
• Liability and disclaimers:
  • Betting carries financial risk. You are responsible for your decisions and losses.
  • Services may rely on third-party systems that can experience downtime or errors. We are not liable for indirect or consequential loss, loss of profits, or data loss, to the maximum extent permitted by applicable law.
• Suspension and termination:
  • We may suspend or close your account if you breach these terms, fail verification, or create risk to the platform. Any balance may be withheld if required by law, a court order, or our AML obligations.
• Governing terms and dispute resolution:
  • These terms operate subject to mandatory consumer protection rules under Indian law where applicable. The governing law and dispute forum of the operator’s registration will apply, unless mandatory local law requires otherwise.

This section sets the general rules for placing a bet and how markets are settled across sports and other events.

• Eligibility to place bets:
  • You may place bets only after successful registration and account verification where required.
  • You must have available funds in INR or an accepted currency shown in your account.
• Bet acceptance and confirmation:
  • A bet is accepted when it appears in your betting history with a unique reference.
  • Odds are fixed at the moment of acceptance. Markets may be suspended or prices changed at any time before acceptance.
  • We can refuse, limit, or partially accept a bet without giving a reason, including to manage trading risk or comply with legal obligations.
• Stakes, limits, and payouts:
  • Minimum and maximum stake amounts depend on the market and are displayed during placement.
  • Maximum payouts may apply per market, event, or account and may vary by sport or competition.
• Settlement of results:
  • Bets are settled based on official results declared by the event’s governing body at the time of settlement.
  • Unless market rules state otherwise, results after extra time or super over apply if the market description includes those periods.
  • Post-event changes to outcomes, such as later disciplinary decisions, do not affect settlement if the market has been paid, unless stated in specific rules.
• Abandonments, postponements, and voids:
  • If an event is abandoned or postponed, markets may stand or be void according to the relevant market description.
  • If a selection is void, the affected leg of a multiple bet is settled at odds of 1.00 and the remaining legs stand.
• Obvious error policy:
  • If a pricing or settlement error is obvious and unmistakable compared to the general market or event conditions, we may void the bet or settle it at the correct odds.
• Restrictions and integrity:
  • You must not place bets on events in which you have inside information or can influence the outcome.
  • We may restrict bet types or stake sizes to preserve market integrity and comply with legal requirements.
• Cancellations:
  • After acceptance, a bet cannot be cancelled by the customer. We may cancel or void a bet in cases of technical fault, breach of rules, or regulatory request.
  • Bonus and promotional bets are subject to their specific rules and may be cancelled if abused.
• Bonus and promotional bets:
  • Free bets, tokens, and other bonuses are subject to specific terms such as wagering requirements, expiry, stake not returned, and market restrictions.
  • Abuse of a bonus or any attempt to exploit a promotion may result in removal of bonuses, adjusted settlements, and account action.

These rules govern deposits and withdrawals to and from your account in India.

• Funding your account:
  • Available methods are shown in the cashier and may include UPI, cards, net banking, IMPS, and supported e-wallets.
  • Method availability, limits, and any fees are displayed at the point of payment. Third-party providers may charge their own fees.
  • Deposits are credited after confirmation from the payment provider. Delays can occur due to banking hours, compliance checks, or technical issues.
• Withdrawals:
  • Withdrawals are processed to the original deposit method where possible, subject to KYC checks and AML rules.
  • Processing times depend on verification status, provider processing, and business hours. Additional checks may extend timeframes.
  • We may split payments or request an alternative method if the original route does not support withdrawals.
• KYC and AML controls:
  • Before any withdrawal, we may request PAN, a government-issued ID, proof of address, and proof of payment method ownership. Source-of-funds evidence may be required.
  • We may require that deposits are turned over at least once in betting activity to meet AML requirements before withdrawal.
• Currency, limits, and fees:
  • INR is supported for India accounts. Conversion fees may apply if you use a different currency.
  • Deposit and withdrawal limits are shown in the cashier and may vary by method, verification status, and risk profile.
• Transaction review and cancellations:
  • We may cancel or reverse a transaction to comply with legal requirements, prevent fraud, or correct errors.
  • Chargebacks or payment disputes can lead to account restriction, recovery of costs, and reporting to relevant authorities.

Gambling should remain an entertainment activity. You have tools to manage your betting and protect your funds.

• Player protection tools:
  • Deposit, loss, and stake limits that you can set in your account.
  • Reality checks and session reminders.
  • Time-out periods and self-exclusion for defined durations.
  • Access to your betting history to review spend and bets.
• Best practices:
  • Set a budget before you bet and do not chase losses.
  • Avoid betting when tired, stressed, or under the influence.
  • Read the rules for bonuses and promotions to understand conditions.
• Getting help:
  • National mental health helpline KIRAN: 1800-599-0019.
  • NIMHANS counselling helpline: 080-46110007.
  • Gamblers Anonymous India and international support: gamblersanonymous.org.
  • GamCare advice and tools: gamcare.org.uk.

If you request self-exclusion, we will take reasonable steps to block your access for the chosen period and will not accept bets from your account during that time.

We maintain measures to prevent money laundering and terrorism financing on the platform in India.

• Legal obligations:
  • Controls align with applicable AML standards for remote betting services and our licensing jurisdiction. Requirements include customer due diligence, ongoing monitoring, and reporting where mandated by law.
• Identity verification:
  • We may collect and verify PAN, government-issued ID, proof of address, payment method ownership, and source-of-funds information.
  • Enhanced due diligence may apply for higher-risk customers, higher transaction volumes, or politically exposed persons.
• Transaction monitoring:
  • Automated and manual reviews monitor deposits, withdrawals, bet patterns, bonuses, and transfers to detect unusual or suspicious activity.
  • Indicators include rapid cycling of funds, use of third-party accounts, mismatched names, or betting that does not reflect normal play.
• Consequences of violations:
  • We may delay, restrict, or block transactions, suspend the account, freeze funds, close the account, and notify relevant authorities where required.
  • Failure to provide requested documents may lead to cancellation of pending withdrawals and account restriction.

This section explains what personal data we collect, how it is used, and your privacy rights under applicable law, including the Digital Personal Data Protection Act, 2023, where relevant.

• Data we collect:
  • Identity and contact data: name, date of birth, PAN where required, address, email, phone.
  • Account and usage data: registration details, login records, device and network information, IP address, location approximations, preferences, and interactions.
  • Betting and payment data: deposits, withdrawals, method identifiers, bet history, bonuses, and limits.
  • Compliance data: KYC documents, risk assessments, and communications related to verification.
• How we use data:
  • Provide and operate the services, process payments, settle bets, manage bonuses, and deliver customer support.
  • Prevent fraud, enforce terms, meet AML obligations, secure the platform, and comply with legal requests.
  • Improve performance, personalise settings, and conduct analytics. Marketing is sent based on consent or legitimate interest where permitted, and you can opt out at any time.
• Sharing and transfers:
  • Data may be shared with payment providers, verification partners, fraud prevention services, technology vendors, professional advisers, and group companies where necessary.
  • Data may be transferred outside India. Safeguards such as contractual protections are applied where required by law.
• Retention:
  • We retain data for the period needed to provide services and meet legal, tax, and AML requirements, then delete or anonymise it.
• Your rights:
  • Request access, correction, and deletion where permitted.
  • Withdraw consent for optional processing.
  • Object to direct marketing.
  • Use the in-product tools or contact Support to exercise these rights. A grievance mechanism is available through Customer Support for privacy complaints.

We apply technical and organisational measures to protect your information and betting activity.

• Technical safeguards:
  • Transport-layer encryption for data in transit and encryption for sensitive data at rest.
  • Segregation of environments, strict access controls, and audit logging.
• Account protection:
  • Optional two-factor authentication, strong password requirements, device checks, and session timeouts.
  • Alerts for password changes, withdrawals, and new-device logins.
• Monitoring and incident response:
  • Continuous monitoring for fraud and unusual activity across accounts, odds, and markets.
  • Documented incident response procedures and cooperation with law enforcement where required.
• Your responsibilities:
  • Keep login credentials confidential, enable 2FA, and secure your devices.
  • Notify Support immediately if you suspect unauthorised use of your account.